Description

Overview

As competition is being intensified & product differentiations have little role to play, the only area where the companies can make a sustainable & impactful differentiation is customer service. Customer service has become a complex & challenging domain across all industries because customers of 21^st century are well informed, digitally savvy & less loyal to any brand. However, there are ways to make them delight, brand loyal and lifetime repeat buyer which in turn ensure consistent growth of companies / service providers and stay ahead of competition.