Communication skills




Being able to communicate effectively is perhaps the biggest challenge for us. Communication skills are the life skill that enables us to pass information to other people and to understand what is said to us.

You only have to watch a baby listening intently to his/her mother and trying to repeat the sounds that he/she makes to understand how fundamental is the urge to communicate.

Communication, at its simplest, is the act of transferring information from one place to another. It may be vocally (using voice), written (using printed or digital media such as books, magazines, websites, or emails), visually (using logos, maps, charts, or graphs), or non-verbally (using body language, gestures, and the tone and pitch of voice). In practice, it is often a combination of several of these.

Just saying something is not enough. Unless what you have said has made an impact, there has been no successful communication. Communication happens both ways. Therefore, the ability to successfully convey a message that results in understanding action is known as communication skills.

Excellent communication skills are important and will take you far in life. From your professional ambitions to your personal goals, communication skills play an important role in each. Therefore, its importance cannot be stressed enough. However, there are many people who struggle with communication. There could be many reasons behind it. But one need not worry as communication skills can be worked upon.

Communication skills may take a lifetime to master—if indeed anyone can ever claim to have mastered them. There are, however, many things that you can do fairly easily to improve your communication skills and ensure that you are able to transmit and receive information effectively.

Course Description

This course has been specially designed keeping in view the pillars of effective communication. Understanding and subsequently following the sciences behind communication will enable an individual more effective.

Thus, through this in depth course, one will be able to take better decisions in demanding/challenging situations even, very easily resulting in improved productivity, performance, results.

Session No.Session TopicsLearning Outcome
1 (Communication)1.            Self-assessment

2.            Definition and discussion

3.            Importance and types of communication

4.            Barriers and steps of communication

5.            Verbal and telephonic communication

6.            Non-verbal communication – gestures, facial expression, body language, eye contact, proximity, grooming, vocal cues, handshake, namaste

Assessing own communication skills standing. And be aware of types of communication, basics of verbal, telephonic, and non-verbal communication.
2 (Communication)1.            Written communication – cv, cv cover letter, note, e-mail writing, PowerPoint presentation & delivery

2.            Personal branding and verbal business cards

Be aware of the basics of written communication and mastering presentation skills.


1.            Establishing, building & improving rapport

2.            Active listening

3.            Active listening – self-assessment

4.            Active listening – barriers & tips

5.            Questioning science – funnel technique

6.            Ten communication tips

7.            Effective communication formulae

Be aware of the basics of rapport building through communication, honing active listening skills, mastering questioning skills, understanding effective communication principles.


1.            Doubt clearing

2.            Roleplay

3.            Group learning activity

4.            Self-assessment

Ironing out the communication drawbacks through role-play and becoming a master communicator.


Q1:  Who should undergo this training programme?

A1:  Any college student (engineering/polytechnics/general), Job seekers, Freshers (Frontliners) in corporate. Even any individual who wants to be more acceptable and successful (whether in professional life or in personal life).

Q2:  Is this training available offline or online?

A2:  Presently this training is available only in online mode. Any institution, organization interested in off-line (conventional classroom) training can contact

Q3:  What is the schedule of the programme?

A3: The schedule of the programme will be communicated once you complete your enrollment/booking.

Q4:  What is the training duration?

A4:  Total training duration is 8 hrs (2 hrs session per day and 4 such online sessions).

Q5:  What is the training fee?

A5:  Training fee will be as per your selected option – ‘Online session’ or ‘Online session with participant handbook’. For the exact fee please refer to the Course Fee section.

Q6:  Are you going to offer any training material?

A6:  Yes. If you have opted for the ‘Online session with participant handbook’ option then you will get a participant handbook (hard copy). Apart from this, every participant will get a merchandise ‘Welcome Kit’ comprising of a T-shirt, Notebook, and Pen irrespective of the option he/she has chosen.

Q7:  Is it a pre-recorded training programme and will be played on a virtual platform?

A7:  No, it is not pre-recorded, the training would be online with live lectures from the faculty.

Q8:  After completion of the training programme will I get any certificate?

A8:  Yes, a digital certificate will be issued after completion of the training program. However 75% attendance is mandatory to get the same i.e you need to attend 3 classes out of 4 at least.

Q9:  Can I repeat the programme in future? If yes, do I need to pay again?

A9:  Yes, you can repeat at a 50% discounted rate over the prevailing course fee.

Q10:  Is training class recording would be shared with the participants?

A10:  No.

Q11:  How do I pay the training fee?

A11:  Training fee can be paid online through website payment link only.

Q12:  Is the training fee refundable or transferable?

A12:  No. Training fee is non-refundable and non-transferable by nature.

Q13:  Will I get any training fee payment receipt?

A13:  Yes. You will get a digital receipt of your payment.

Q14:  The training fee includes GST?

A14:  No. There is no GST component as the company does not fall under the GST rule.

Q15:  Can a fresher without any work experience can join this programme?

A15:  Yes. Basically, this course is meant to make the participants industry-ready (make them more effective, mature, success-oriented, acceptable for the corporate world). At the same time participants will be interview-ready also.

Q16:  Can working personnel join this programme?

A16:  Yes. Basically, this course is meant to make the participant’s industry fit (by honing their skills they will match the standard of effectiveness, maturity level, success orientation mindset, acceptability in the team desired in the corporate world).

Q17:  Will I get any placement or new job offer post completion of this training programme?

A17:  No, we only offer training, skill development, and grooming.



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