Service Reinforcement Training Program (SRTP)

Upgrade Your Service Leadership Skills

Starting from 29th May 2022

  • 20 Hrs of Live Training Program
  • Career Lifecycle Management
  • Customer Service Strategy & Execution
  • Cross-industry Learning & Career Opportunities
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WHAT YOU LEARN?

  • Introduction to Accidental Service Manager
  • Need & Purpose of SRTP
  • Foundation of Service Marketing
  • Overview of Service Industry
  • Understanding the 4Is of Service
  • Service Consumer Behaviour
  • Service Consumption & Customer Satisfaction Measurements
  • Introduction of 7Ps of Service
  • Concept & Application of the 1st P-Product & 2nd P-Place
  • Concept & Application of the 3rd P-Price & 4th P-Promotion
  • Concept & Application of the 5th P-Process & 6th P-Physical Evidence
  • Concept & Application of the 7th P-People
  • Service Employees are important & image maker
  • Concept of the 7th P-People
  • Frontline Services being stressful & difficult
  • How to set the HR Practices right?

  • Managing Customer Interface and Relationship
  • Customer Loyalty

  • Customer Complain Handling
  • Service Recovery
  • Service Quality Management
  • 1 Hour One-on-One interaction with Abhaya Naik on doubts, Career & Business growth
  • Service Employees are important & image maker

MEET YOUR 3S COACH

ABHAYA NAIK

Mr. Abhaya Naik is a man with a mission to transform Customer Service Business to Measurable, Sustainable, Scalable & Profitable.

He is highly experienced customer service leader and consultant with rich industry experience of about 30 years in different industries with proven track record of formulating and implementing various breakthrough strategies.

He has done Automobile Engineering and Masters in Business Administrations. Worked in the Organisation like Kirloskar Oil Engines Limited, Atul Auto Ltd & Bajaj Auto Ltd, Pune. A visiting Ex-faculty in Kirloskar Institute of Advance Management Studies, Pune for B2B and Service Marketing. 

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WHO IS THIS FOR?

  • Customer facing employees, Customer service rep, customer care managers & leaders
  • The participants should have at least 4 years of working experience in any service industries
  • Business man /Self-employed in any service industries or managing dealership
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Successful Batches
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Service Professional Enrolled
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People Certified
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Years of Industry Experienece

What Service Professionals Says

 

Feedback

I joined the SRTP course to enhance my domain-based knowledge and also to grow professionally

Why do I recommend the course? - Every chapter is well-designed and is as per industry needs - It connects well with our daily work - It helps the participant understand the service function better.”

Pavan Joshi

Engineering Manufacturing

I joined the SRTP course to understand the fundamentals of service with practical examples.

Why do I recommend the course? -To upgrade the service marketing skills - To analyse frameworks, tools, channels and customer behavior to support broader marketing decisions. - To help an organization implement the service marketing processes.”

Lenin Raj

E-commerce

I joined the SRTP course to gain in-depth knowledge on service marketing and related concepts.

Why do I recommend the course? - The mentor has great knowledge - A well-planned course - Can help participants learn various aspects of service industry - Can also help participants to stay focused and work effectively

Prabir Chakraborty

Engine & DG Manufacturing Industry

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