Overview

As competition is being intensified & product differentiations have little role to play, the only area where the companies can make a sustainable & impactful differentiation is customer service. Customer service has become a complex & challenging domain across all industries because customers of 21^st century are well informed, digitally savvy & less loyal to any brand. However, there are ways to make them delight, brand loyal and lifetime repeat buyer which in turn ensure consistent growth of companies / service providers and stay ahead of competition.

Course Description

SRTP course has been specially designed by keeping the important & dynamic role the service managers and personnel are going to play to keep themselves ahead of the learning curve in order to position their organization/ service function ahead of the competition. The course will make participants understand the basic concepts of service and its effective application which will help them to navigate in service leadership journey.

Curriculum 

FAQ

Q: Who should undergo this training program?
A: Any customer service professionals having work experience of minimum 4 years can participate/ Join in the program.
Q: Is this training available off-line or online?
A: This training program is available Online live workshop on virtual platform.
Q: If online, what is the schedule of the program?
A: This is online only & schedule of the program is mentioned in curriculum
Q: What is the training duration?
A: Total training is of 16 hrs, 2 hrs of each session and 8 online classes
Q: Are you going to offer any training material, either hard copy of soft copy form?
A: Yes. If you want to have participant handbook (hard copy) that would be available for an additional cost of Rs. 3000/- . Apart from this, every participant will get a merchandise ‘Welcome Kit’ comprising of a T-shirt, Notebook, and Pen irrespective of the option he/she has chosen.
Q: Is it a pre-recorded training program and will be played on virtual platform?
A: No, it is not a prerecorded, the training would be online and live lecture by instructor.
Q: After completion of training program, will you issue a certificate?
A: Yes, a digital certificate will be issued after completion of training program, however 75% attendance is mandatory to get the same i.e 6 classes out of 8 need to attend.
Q: Can I repeat the program in future, if yes, Need I pay the fee again?
A: You can repeat, 50% fee would be charged.
Q: Is training class recording would be shared with the participants?
A: No recording would be available for participants.
Q: How do I pay the training fee?
A: Training fee can be paid online through www.the3scoach.com website only.
Q: Is training fee is refundable or transferable?
A: No, training fee once paid is not refundable and transferable.
Q: Do you issue the receipt of training fee?
A: Yes, You will get the digital receipt of payment made.
Q: Is your training fee includes GST?
A: No, there is no GST component as the company does not fall under GST rule.
Q: Can a fresher without any work experience can join this program?
A: Yes, fresher can join, but it is not recommended.
Q: Do you assure any job placement or new job offer post completion of training program?
A: No, we only offer training and skill development.